RETURNS & EXCHANGES
We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible. We are able to accept the return of unused and unopened items for a full refund within 30 days of their purchase.
Please follow the instructions below so that we can process your return as quickly as possible.
- Pack your returns in the original packaging and attach the Returns label below to the outside of your parcel.
- Please send from a Post Office in order to obtain a proof of postage receipt and retain for your records.
- If the value of the goods you are returning is £100 and above, please e-mail email@example.com to arrange a collection via courier, ensuring the Order Number is stated from your delivery paperwork.
You will be notified by email once your returns have been received and processed.
FAULTY OR DAMAGED GOODS
If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as “Received Damaged”.
If your goods are received as faulty or damaged once opened, please contact us at firstname.lastname@example.org within 48 hours of receiving your order.