Frequently Asked Questions (FAQS)
Below are some Frequently Asked Questions (FAQS) regarding common concerns you might have.
If you have queries or concerns not addressed below, please use our CONTACT US page or just drop us an email at customerservice@ohmyglam.com
If you have queries or concerns not addressed below, please use our CONTACT US page or just drop us an email at customerservice@ohmyglam.com
Unfortunately, we are unable to take any orders over the phone at the moment.
Yes we do please see our SHIPPING POLICY for details.
We accept all major credit cards (Visa, Visa Debit, MasterCard and American Express), PayPal, Apple Pay, Google Pay and Amazon Pay.
If you receive an error message please try the following:
• Contact your bank to make sure there are sufficient funds in your account.
• Verify you are entering the credit card’s CVV and billing information correctly.
• Verify your billing name, address and phone number matches that of the credit card used for payment.
• Contact your bank to make sure there are sufficient funds in your account.
• Verify you are entering the credit card’s CVV and billing information correctly.
• Verify your billing name, address and phone number matches that of the credit card used for payment.
At this time, we are unable to cancel orders once they have been placed. However, we offer complimentary returns on all orders. Please see our RETURNS POLICY for details.
Once your order has been dispatched you will receive an email which will contain a tracking number that can be used on the courier’s website. You may also check on the status of your order by logging into your account on our website and checking your Order History.
We do charge VAT on orders placed for despatch in the UK and in the EU.
Items shipped outside of the UK may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by OH MY GLAM.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from our Carrier to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United Kingdom.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
Items shipped outside of the UK may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by OH MY GLAM.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from our Carrier to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United Kingdom.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
For full delivery options please see our SHIPPING POLICY page.
Orders must be placed before 12:00pm GMT to be processed on the same business day. Delivery time does not include Saturdays, Sundays or bank holidays.
We are able to accept the return of unused items for a full refund within 14 days of their purchase. For our full returns and refunds policy please visit our RETURNS POLICY page.
We are unable to take returns on products not purchased online at www.ohmyglam.com. If you purchased a product at one of our authorized retailers or counters, please contact them directly.
Returns typically take 10-15 business days to fully process. Once it is processed, you will receive an email from us confirming that the refund has been successfully processed and refunded to your account.
Please see our RETURNS POLICY for more information.
To reset your password, go to https://www.ohmyglam.com/account/login and click on “Forgot your password?” below the LOGIN button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: https://www.ohmyglam.com/account/login.
No, but by setting up an account, you become our Premium member and have access to order and shipping information. You will also be added to our email list for exclusive updates in the future and for special discounts and promotions.
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at customerservice@ohmyglam.com with your inquiry or use our CONTACT US page to notify us. Alternatively, if you've registered on our site, you can log in to your account and check the Order History for updates and confirmations.
We aim to respond to all E-mails usually within 48 hours.